FAQ
Questions, answered
The short version. For anything else, the support team is awake.
Instant. The moment your payment confirms, your order is sent to the email you checked out with and shown on your order page. There is no manual step, so it works the same at 3pm and 3am.
Every method available to you is listed at checkout. Payments are processed securely by SellAuth, and we never see or store your payment details.
Check your spam folder first, since delivery emails occasionally land there. Still nothing? Message support with your order ID or checkout email and we will resend it right away.
Products are actively maintained, and each product page explains exactly what your purchase includes. Release notes and announcements are posted in our Discord.
Because products are delivered digitally and instantly, refunds follow the terms on our refund policy page. If something is not working as described, talk to us first. We would rather fix it.
Open a ticket in our Discord. The team covers every time zone, so there is always someone awake to help.
Still stuck? Ask us on Discord, any hour.